Our blog may have been quiet these past few months. It doesn’t mean that we haven’t been busy. Behind the scenes, the crew at OH! Media have been hard at work developing a new web application for the fitness industry. We officially launched our software on March 16th in San Francisco at IHRSA, North America’s largest fitness trade show. We couldn’t be happier with the reception and interest we received from the fitness community.
What is it?
Club Vitals is a professional web-based facilities and equipment maintenance management system created by leaders from both the equipment maintenance and health club industry.
Who is it for?
Club Vitals provides seamless and effective communication between fitness club members, staff, managers and owners as well as facilities and equipment maintenance technicians.
Our Story
A long time client and local health club owner approached OH! Media with an idea and asked if we would be interested in collaborating. He was looking for a better way to communicate problems with his fitness equipment and facilities to his internal staff and 3rd party maintenance supplier. After initial discussions, we teamed up with the owner of an equipment maintenance company and Club Vitals was born. We’ve have spent the last 7 months designing, developing, and testing this innovative cloud based web application.
How it Works
Once a health club signs up our software, we supply them with enough decals number each piece of equipment in their facility. We are able to customize each set of decals with the clients branding colours and logo.
The numbers help members identify the equipment, making it easier to report problems with equipment staff. Now when the member notifies the front desk, they need only report the decal number, in this case 276 instead of saying “the 3rd treadmill next to the water fountain upstairs” along with the issue they are experiencing. ie: “Treadmill squeaking”.
To add an issue to the system, the staff member opens the app, hits “Create a Ticket”, enters the equipment number and types the problem. From there it is added to the database.
These are no ordinary decals though. Each one has a unique QR code that is specific to that gym. Now members can scan the code with their smart phone and instantly report a problem.
Once the issue has been reported, a ticket is created and an email is sent to the in-house maintenance staff member, notifying them of the issue. If they are unable to fix the issue, the problem can be escalated to 3rd party maintenance supplier. Once the problem has been rectified, they simply close the ticket. We knew that every health club handles their maintenance differently, so we’ve built the user system to be open ended, allowing gym managers the ability to set up the system however bests suits their needs.
The software also acts an inventory system, keeping track of serial numbers as well as warranty expiration information.
In this post, I’ve only touched on the core features of the system, but believe me, there is so much more. We’re working on a video tour of the system and will post when that’s ready.
In the meantime, if you are interested in learning more, be sure to check out our website – http://www.clubvitals.com.
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Stay tuned!
